Unmanned Shops: The Future of Retail

Do you ever dream of shopping in a store with no lines and no hassle? In this blog, we will explore the concept of unmanned retail stores and how it is revolutionizing the way we shop. We will take a closer look at how technology is driving this change and how businesses are capitalizing on it. Additionally, we will examine how unmanned shops are changing the retail landscape and what investing in them means for the future. Join us as we delve into this exciting new world of retail and discover whether or not unmanned shops are here to stay.

What is an Unmanned Shop and How Does it Work?

An unmanned shop, also known as an automated or self-service shop, is a retail store that operates without any human staff. It utilizes technology such as sensors, cameras, and AI-powered systems to track products, monitor inventory, process payments, and provide customers with a seamless shopping experience.

The Unmanned Retail Concept

The concept of unmanned stores is gaining popularity globally as it eliminates the need for human intervention, thereby reducing operational costs and increasing efficiency. Customers can walk in, scan their products, and check out without having to interact with a salesperson or stand in long queues. This not only saves time but also enhances the overall shopping experience.

OMISE'S Unmanned Shops

Windowsketch is the unmanned shop integrator and builds OMISE Shops. The OMISE Shop is a technologically advanced retail innovation that prioritizes customer convenience. It transforms the shopping landscape by providing a seamless shopping experience, free from waiting times and queues. OMISE focuses on providing high-traffic locations such as offices, hotels, recreation areas, and schools with an easy and seamless shopping experience. The smart unmanned convenience store solution offers 24/7 accessibility to customers and eliminates the need for staff, thus reducing operational costs. In essence, OMISE's smart unmanned convenience store solution is a game-changer in the modern-day retail industry. The powerful formula provides an end-to-end solution with all the benefits throughout the entire chain. Smart utilization of data and digital solutions ensures user activation, experience, and revenue maximization.

Features and Benefits of OMISE

OMISE offers customers the option to create a store with a personalized 'Pick & Mix' option. You can choose your design layout and personalize the product mix according to the customers' preferences, all to offer a unique shopping experience. Additionally, it offers customized category management, enabling you to categorize your products in a way that makes sense for your audience. The ability to tailor your store's selection can be a powerful tool in attracting and retaining customers while driving sales.

How OMISE is Maximizing Revenue with Data Utilization

OMISE is a data-driven company that specializes in optimizing revenue through advanced customer behavior insights and smart inventory management in unmanned retail stores. By analyzing customer behavior patterns and preferences, OMISE can efficiently manage inventory levels and ensure that products are always available to customers when they need them. This approach not only boosts sales but also improves customer satisfaction and loyalty. 

How does Windowsketch take the OMISE Shops to the next level?

The collaboration between Windowsketch and OMISE has resulted in the introduction of Digital Signage with its own Content Management System (Adsketch), which has significantly enhanced the overall customer experience. This partnership signifies that the future of retail is collaborative, and it is essential to leverage technology to deliver an exceptional customer experience. By incorporating cutting-edge technology like digital signage, retailers can create a more interactive and engaging shopping experience for their customers. 

Windowsketch's Digital Signs improve the customer's engagement

Windowsketch's digital signs are revolutionizing the way customers engage with unmanned retail stores. These high-tech displays provide valuable information about products and promotions which can all be managed in the easy-to-use CMS. By providing customers with sufficient instructions and fun promotions, they will not miss the personal interaction of a normal shop. This level of engagement not only enhances the shopping experience but also encourages impulse purchases and boosts overall sales. Gone are the days of static displays - Windowsketch's digital signs bring your unmanned shop to life. Moreover, Windowsketch's Electronic Shelf Labels (ESLs) also contribute to the thriving revolutionized Shops. These price labels not only improve efficiency in inventory management but also enhance the overall shopping experience. With accurate and real-time pricing information displayed on the digital label, customers can easily compare prices and make informed purchasing decisions. This eliminates the frustration of manually checking prices or waiting in line for price checks at traditional stores. Moreover, these ESLs also enhance the aesthetic appeal of unmanned shops.

Are Unmanned Shops Really Here to Stay?

The future of retail is rapidly evolving towards automation, with unmanned stores at the forefront of this transformation. These smart retail solutions are reshaping shopping behavior and offering a glimpse into what lies ahead. Unmanned retail stores are leading the way by transforming traditional stores into automated convenience spaces that offer consumers a seamless shopping experience. With advancements in technology such as artificial intelligence, machine learning, and computer vision, these unmanned stores are becoming more sophisticated and efficient than ever before. They enable customers to shop anytime, anywhere without being restricted by store hours or location. This shift towards automation is not only changing the way we shop but also creating new opportunities for businesses to innovate and grow.

Forecasting the Long-Term Impact of Unmanned Retail Stores

The rise of unmanned retail stores is expected to have a significant impact on shopping behavior in the long run. China and Japan are at the forefront of this trend, leading the way with their unmanned convenience stores that are transforming the retail landscape. With advancements in technology and the increasing demand for contactless transactions, these stores provide a unique consumer experience that is likely to shape the future of retail. The convenience and efficiency of unmanned stores are also appealing to businesses as they offer cost-saving opportunities by reducing labor costs and maximizing operational efficiency.


Unmanned shops are revolutionizing the retail industry by leveraging technology and automation. With features like self-checkout, smart inventory management, and personalized shopping experiences, these stores offer convenience and efficiency like never before. The OMISE formula is a prime example of an unmanned shop that has successfully maximized revenue through data utilization. As we look to the future, it's clear that unmanned shops are here to stay. They are changing the retail landscape by providing a seamless and contactless shopping experience. If you're considering investing in this innovative concept for your hotel, resort, or office, please contact us for more information. Join the retail revolution and be a part of the future of shopping.

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